Cancellation & Refund Policy
At Truhealing.com, we strive to provide high-quality services and resources related to gynaecology wellness and holistic healing. However, we understand that there may be instances where you need to cancel or request a refund. This policy outlines the terms and conditions governing cancellations and refunds.
Cancellation of Services:
- Online Courses and Programs:
- You have the right to cancel your enrollment in any online course or program within 7 days of purchase. To initiate a cancellation, please contact our support team at [email protected] with your request.
- If you have already accessed or downloaded a substantial portion of the course materials, we reserve the right to deny the cancellation request.
- Consultations and Appointments:
- If you have scheduled a consultation or appointment with Dr.Disha, you may cancel or reschedule without penalty up to 24 hours before the scheduled time.
- Cancellations or rescheduling requests made less than 24 hours before the appointment may be subject to a cancellation fee or forfeiture of the appointment fee.
Refund Policy:
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- Online Courses and Programs:
- If you cancel your enrollment within the 7-day cancellation period, you will receive a full refund of the purchase price, minus any applicable transaction fees.
- After the 7-day cancellation period, we do not offer refunds for online courses or programs, as you have had access to the materials.
- Consultations and Appointments:
- If you cancel or reschedule your consultation or appointment more than 24 hours before the scheduled time, you will receive a full refund of any fees paid.
- If you cancel or reschedule less than 24 hours before the scheduled time, you may be charged a cancellation fee or forfeit the appointment fee.
- Exceptions:
- In exceptional circumstances, such as technical issues preventing access to course materials or errors on our part, we may consider issuing a refund on a case-by-case basis.
Refund Process:
To request a refund, please contact our support team at [email protected] with your order details and the reason for your request. We will review your request and process any eligible refunds within 5-7 business days. Refunds will be credited back to the original payment method used for the purchase.
Please note that refunds may be subject to additional terms and conditions depending on the specific service or product purchased. We reserve the right to modify or update this Cancellation & Refund Policy at any time without prior notice.
If you have any further questions or concerns, please don't hesitate to contact our support team.